Recordings and Messaging by Interaction
- Channel
- Contact ID
- Contact Point
- CSAT
- Customer Abandon Time
- Customer Hold Time
- Customer Holds
- Customer Identification
- Customer Transfers
- Direction
- Disposition ID
- End Time
- Flow ID
- In Routing Duration
- Interaction Flagged
- Interaction ID
- Interaction Time
- IVR Abandon Time
- IVR Time
- Recordings and Messages
- Start Time
- Tenant ID
- Tenant Name
- Total Conversation Time